Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2021-11-09
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
9th November 2021
Ok
Suggested improvements
No
St Mary's Hospital
2021-11-09
Person
5
5
0
Review of MSK OT Hand Therapy
9th November 2021
No negative comments to say. Very pleasant therapist. Seemed very attentive to my needs.
Suggested improvements
Nothing comes to mind.
St Mary's Hospital
2021-11-09
Person
5
5
0
Review of Children's Physio Service
9th November 2021
I received amazing care from Becky throughout her support with my baby. Becky was always very patient, reassuring and went above and beyond to ensure we felt supported. Becky made a huge positive difference to our journey and we are extremely grateful to her.
Suggested improvements
Absolutely nothing
St Mary's Hospital
2021-11-08
Person
1
5
0
Review of Children's S< Service
8th November 2021
This was a virtual workshop that did not involve my child but once I clicked i had to answer so most of the questions are irrelevant.
I was however very disappointed with the tone of the workshop. At the start we were in my opinion 'lectured' about how this course was not available everywhere so we should be grateful. As a parent of a SEN child I spend most of my time feeling like I am thrown scraps from professionals due to lack of funding and huge waiting times. Usually this is the system and not the individuals but that did not feel the case today. I was made to feel that I should be grateful for something that is a service to meet the needs of my child. This should be available everywhere and perhaps the professionals energy would be better directed at that than the people fighting for their children.
The content of the workshop is very 'blanket' in content and each individual childs needs are so different that I was expecting a more one to one approach to support them. I know what SM is I just have little idea how to specifically help my child.
Suggested improvements
Specific examples and how to overcome but that may come in future workshops
2022-03-17 16:45:23
Response from St Mary's Hospital
We are sorry to hear you were disappointed with the workshop. Your feedback will be shared with the clinicians involved and we will review the workshop content to prevent people feeling like this in the future.
2021-11-15 09:10:16
Response from St Mary's Hospital
Thank you for your comments, which I have passed to the service manager. What you experienced is not the message we want to portray and I am sorry this is how we made you feel. Best wishes, Hugh Jones, Patient experience Manager.
St Mary's Hospital
2021-11-08
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
8th November 2021
very friendly, personal, professional. Excellent job, thank you
Suggested improvements
nothing
St Mary's Hospital
2021-11-08
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
8th November 2021
Unexpectedly good to submit results from home, would like that option in future appointments
Suggested improvements
Provided more info about the blood test part, especially not being confident to do it. I would love a text back service as well being able to access care more remotely than to wait for a phone call. Other than that, the service was good
2022-03-17 16:42:44
Response from St Mary's Hospital
Thank you for your feedback. We are aware that the blood test kits we provide for remote testing can be tricky but a step by step guide can be found here: - https://www.test.me/how-do-i-take-a-blood-sample/ We use SMS messaging for patient information, appointment reminders and result notifications and offer some remote options such as postal test kits, kit collection out of hours, condom distribution, telephone consultations. However, we are constantly looking at developing our service offer and we will take this feedback into consideration when we do this.
2022-01-31 17:00:49
Response from St Mary's Hospital
Thank you for your feedback, we are expanding our video material which supports self-taken tests which should help patients feel more confident in the future. We have also launched this month (January 2022) a service called ChatHealth which is a text messaging service for advice and guidance from our team.
2021-11-09 11:31:30
Response from St Mary's Hospital
Thank you for your comments which I have passed to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2021-11-06
Person
4
5
0
Review of Urgent Care and Assessment Team - North
written by
6th November 2021
Because they understand me and no judge.
St Mary's Hospital
2021-11-06
Person
5
5
0
Review of Urgent Care and Assessment Team - North
6th November 2021
I came to this service at my lowest I am so appreciative at the kindness care and sensitivity I have been treated with.
St Mary's Hospital
2021-11-06
Person
5
5
0
Review of Cransley Hospice
written by a carer
6th November 2021
The experience was very good because I was treated with respect politeness and all the staff were amazing towards me.
St Mary's Hospital
2021-11-06
Person
5
5
0
Review of Cransley Hospice
written by a carer
6th November 2021
I felt very well care for.
Suggested improvements
More night staff at night would be better./nNight staff letting me know there busy rather than them saying they all be with me shortly and not explaining why they were so long.
2022-03-07 15:22:29
Response from St Mary's Hospital
Thank you for your feedback. Your feedback has been shared with the team and night staffing team have been reminded to ensure they explain to patients why they may have been delayed in responding to call bells.
2021-11-17 09:42:29
Response from St Mary's Hospital
I am sorry this has happened. I have sent your comments to the ward matron for action. Best wishes, Hugh Jones, Patient Experience Manager.
